1. Introduction
These General Conditions of Sale (hereinafter referred to as the "General Conditions") regulate the sale of products (hereinafter referred to as the "Products") marketed by WIS - World Industrial Store, a division of Comhas Srl, with headquarters in Cinisello Balsamo (Milan), Via Matteotti 66, Telephone 02.61298551, Fax 02.66594921 (hereinafter referred to as the "Seller") through the site www.worldindustrialstore.com (hereinafter referred to as the "Site").
The sale activity through the Site falls within the type of wholesale sale, pursuant to art. 4, c.1 of Legislative Decree 31 March 1998 and is, therefore, aimed exclusively at non-consumers: by providing the information requested at the time of registration to the Site, the customer expressly declares to proceed.

2. Purpose of the service
Through the Site, the Seller makes available to the Customer a virtual catalog for the purchase of Products.
Each product visible in the Catalogue is accompanied by a technical sheet based exclusively on the information provided by the manufacturers, for the accuracy of which the Seller cannot be held responsible.

3. Purchase Orders
Each order is identified by a unique code (order number) and contains the date of submission, details of the Products purchased, prices, shipping costs and a summary of the total cost.
Orders placed through the Site are processed on the next business day following the date of submission (for example, an order sent by the customer on Friday, will be taken by the Seller the following Monday). For products in stock, the time required to process the order is estimated at about 24 hours. In any case, the Seller reserves the right to communicate via e-mail to the Customer - within the day after taking charge - the time actually estimated to process the order.

4. Prices
Unless otherwise indicated, all prices are exclusive of VAT and expressed in euros. They are subject to change at any time and without notice.
The actual amount of the prices of the Products is always and only the one indicated in the purchase procedure (cart, cart summary and order summary).
All buyers resident in the European Community are required to pay VAT (Value Added Tax). For purchases made through the Site and delivered in Italy, VAT is applied at 22%. For purchases made through the Site and delivered in a European Community country other than Italy or in a non-EU country, the Seller does not apply VAT to the price of the Products.

5. Payment method
The payment is made by credit card on the international circuits Visa and MasterCard and through the MultiSafepay platform.

6.1 The Seller will ship the Products by express courier and the goods will travel free of charge with transport costs and risks entirely at the Customer's charge.
Such expenses and any other charges connected to the transport are detailed in the order confirmation and in the purchase invoice.
At the time of delivery of the Products, the Customer must check the integrity of the packages and their correspondence with what is indicated in the accompanying document.

6.2 If there are discrepancies and/or differences, the Customer must have them noted on the transport document, otherwise it will be impossible to assert its rights in this regard.

7. Delivery times
Delivery times vary in consideration of the place indicated by the Customer for the receipt of the Products.

8. Place of delivery
Products are delivered to the billing address indicated by the Customer at the time of registration.
In the event that the delivery address is different from the billing address, the Customer is required to indicate this in the space provided on the Order Confirmation.

9. Manuals
If the Products have manuals, the languages in which they are provided are not indicated on the Site as they depend on the various suppliers. The manuals are prepared exclusively by the suppliers and the Seller is not obliged to provide further technical information on the use and characteristics of the Products.

10. Product warranties
At the moment of sending the order, the Customer accepts the warranty and assistance conditions eventually offered by the producers. Therefore, the Seller is not responsible for these warranty and service conditions.

11. Returns
Any complaints must be addressed to World Industrial Store by sending an email to info@worldindustrialstore.com.
No return of Products will be allowed without prior written consent from World Industrial Store.
The return and the right to any refund are subject to the following mandatory conditions:
11.1 the return must be made within 14 days from the date of the purchase invoice;
11.2 the Products must not have been used and must be returned in the same condition in which the Customer received them;
11.3 therefore, Products used that show signs of damage or dirt and that consequently can no longer be considered intact will not be accepted;
11.4 applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (ex: accessories, attached software, etc.);
11.5 does not apply to sealed Computer Software Products (including those attached to hardware), once opened;
11.6 does not apply to custom-made or customized Products.
11.7 the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.);
11.8 the shipping costs related to the return of the good shall be borne by the Customer
11.9 the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer;
11.10 World Industrial Store is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
11.11 If the above conditions will be respected, World Industrial Store will refund the Customer the full amount already paid, as soon as possible and in any case within 30 days from the date of receipt of the notice of withdrawal, upon receipt of the goods subject to withdrawal, through the transfer procedure of the amount charged on the Credit Card or by Bank Transfer. In the latter case, it will be the Customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI - CAB - Current Account of the invoice holder).

12. Release
Any information relating to the Products is based exclusively on the data provided by the respective manufacturers. Seller is therefore not responsible for the conformity of the Products with the specifications published on the Site.
Customer must use the Products in accordance with the specifications provided by the suppliers, and in any event with diligence, skill and care.
The Seller has no knowledge of the use that the Buyer will make of the purchased products and therefore disclaims any liability for use not in accordance with the specifications indicated.
Seller disclaims all liability: (i) for defects and/or malfunctions of the Products, whether due to force majeure or fortuitous event; (ii) for assembly errors or incorrect installation; (iii) for failure to comply with the uses for which the product was designed.

13. Customer representations and expenses
The Customer warrants that the data provided at the time of registration are correct and true, and also undertakes to promptly update their data in case of change.
The customer is also required to keep the credentials to access the site (username and password) given to him at the time of registration and not to give them to third parties with the utmost diligence.
As of now, the Client relieves the Seller from any responsibility relative to the use of the aforementioned credentials by unauthorized third parties, whether it is the consequence of loss, communication, diffusion or subtraction of the credentials themselves.

14. Privacy
The Seller undertakes to comply with all the provisions contained in the Consolidated Privacy Act (Legislative Decree no. 196/2003), ensuring respect for and total confidentiality of all data and information received in its possession and relating to the above task.
At the time of registration, the customer has taken note of the information on the processing of data provided by the seller pursuant to art. 13 of the T.U. on privacy, also available in a special section of the Site, at the URL: www. worldindustrialstore.com/privacy.asp

15. Applicable law and jurisdiction
The relationship between Customer and Seller is governed by the General Conditions and Italian law.
The Court of Milan (Italy) will be competent for any dispute relating to the contractual relationship between Customer and Seller.

Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have read and expressly approved the following articles of the General Conditions:
6.1 Methods of delivery; 10. Product warranties; 12. Disclaimer; 13. Declarations and charges of the Customer; 15. Applicable law and jurisdiction.